Sub-processors | GetWhy, Global Leader in AI-Moderated Research
Sub-processors
Last updated on: June 25, 2025
GetWhy currently uses third-party sub-processors to provide infrastructure services. Prior to engaging any third-party sub-processor, GetWhy performs due diligence to evaluate their privacy, security, and confidentiality practices and executes an agreement implementing its applicable obligations.
| NAME | ADDRESS | DESCRIPTION OF PROCESSING | TYPES OF PERSONAL DATA | LOCATION OF PROCESSING | LEGAL BASIS FOR TRANSFER TO THIRD COUNTRIES |
|---|---|---|---|---|---|
| Amazon web Services Inc. | 410 Terry Avenue North, WA 98109-510, USA | Data storage, backups, CDN, DNS, SSL, domain management, emails | ‘ordinary’ personal data + answers and ticks to questionnaires + video and audio recordings | AWS EU (Ireland) region (s) | N/A |
| Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Audio transcription, natural language processing (English language studies) | ‘ordinary’ personal data + video and audio recordings | EU Multi-regions | N/A |
| Microsoft Corporation | One Microsoft Way, Redmond, WE 98052-6399, USA | Audio transcription, natural language processing (Non-English language studies) | ‘ordinary’ personal data + video and audio recordings | France Central | N/A |
| Typeform SL | C/Bac de Roda, 163 (Local), 08018, Barcelona, Spain | Participant qualification | ‘ordinary’ personal data + answers and ticks to questionnaires | United States / EU (Germany) – no data at rest in third country | Standard Contractual Clauses |
| Twilio Inc | 375 Beale St. #300, San Francisco, CA, 94105, USA | Video and audio recording (Moderated interviews) | video and audio recordings | AWS EU (Ireland) region(s) | N/A |
| Eleven Labs Inc. | 169 Madison Ave #2484, New York, NY 10016, USA | Audio transcription, audio generation | Video and audio recording | United States, Netherlands, Singapore | DPA |
| June Inc. | 1111B S Governors Ave, Suite 6491, Dover, DE 19904, USA | Product analytics, tracking of user activity on the GetWhy platform | Name, email, in-platform activity | AWS EU (Germany) region(s) | DPA |
| Hotjar Limited | Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta | Participant qualification | Name, e-mail, gender, age, country | Amazon AWS eu-west-1 in Ireland | N/A |
Updates
As our business grows and evolves, the sub-processors we engage may also change. We will endeavor to provide the owner of a customer’s account with notice of any new sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates. For more information, you can contact us here.